At City Edge Property Management, we recognize that fostering strong relationships with your community’s staff is essential to the success of the property. Superintendents, porters, security personnel, and other frontline staff directly impact the daily lives of residents by maintaining the property, addressing maintenance issues, and ensuring the cleanliness and functionality of common areas. Their contributions significantly enhance the value and livability of the community.

Our Staff Management Services Include:

Staff Recruitment: We oversee the entire recruitment process, from identifying and hiring qualified candidates to handling all HR requirements, interviewing, and onboarding. We ensure that new hires align with the needs and values of the community, with Board involvement as desired.

Staff Job Descriptions: In collaboration with the Board, we develop clear, detailed job descriptions and expectations for each role, including maintenance staff, custodians, security personnel, and administrative staff. These descriptions are tailored to the unique needs of your community.

Staff Reviews & Performance Management: We conduct regular performance evaluations to provide constructive feedback, recognize achievements, and identify areas for improvement. When necessary, we implement corrective measures and training to maintain high service standards. Equally important, we focus on positive recognition, helping to boost staff morale, reduce turnover, and ensure that experienced staff remain motivated and loyal to the community.

Staff Communication: We promote a culture of open communication between staff and property management, ensuring all parties are informed of ongoing maintenance matters and that concerns or repairs are addressed promptly and effectively.

Payroll Processing: We manage payroll processing to ensure timely and accurate compensation in compliance with labor laws. Additionally, we handle all aspects of employee benefits administration to ensure proper coverage for staff.

Staff Records Management: We maintain accurate records of staff schedules, time off, and all necessary compliance documentation, ensuring your community remains fully compliant with legal and regulatory requirements. These records are available for audits or legal purposes as needed.