FAQs Archive - City Edge Property Management https://www.cepmnj.com/faq-items/ Wed, 19 Feb 2025 11:07:15 +0000 en hourly 1 https://wordpress.org/?v=7.0 How do I pay my maintenance fees? https://www.cepmnj.com/faq-items/how-do-i-pay-my-maintenance-fees/ Thu, 19 Dec 2024 13:13:19 +0000 https://kineticknowledgedev.com/city/?post_type=avada_faq&p=1693 Online payments via ACH, credit or debit card are accepted through the online portal.  If you are not currently registered for portal access, please contact the office at 201-464-0883 or email the accounting department at accounting@cepmnj.com.    If you prefer to pay by paper check or your bank’s online BillPay, checks should be mailed in C/O

The post How do I pay my maintenance fees? appeared first on City Edge Property Management.

]]> Online payments via ACH, credit or debit card are accepted through the online portal.  If you are not currently registered for portal access, please contact the office at 201-464-0883 or email the accounting department at accounting@cepmnj.com.   

If you prefer to pay by paper check or your bank’s online BillPay, checks should be mailed in C/O City Edge Property Management, PO Box 859, Fort Lee, NJ 07024.  All checks must be made payable to your community name and NOT City Edge Property Management.  

The post How do I pay my maintenance fees? appeared first on City Edge Property Management.

]]> How do I receive a login for the online portal? https://www.cepmnj.com/faq-items/how-do-i-receive-a-login-for-the-online-portal/ Thu, 19 Dec 2024 13:13:05 +0000 https://kineticknowledgedev.com/city/?post_type=avada_faq&p=1691 If you did not receive a portal invite from the management office, please contact the office at 201-464-0883 or email the accounting department at accounting@cepmnj.com.  Please always check your spam or junk folders.  When registering for the online portal, the email address on file and the exact spelling of your first and last name must

The post How do I receive a login for the online portal? appeared first on City Edge Property Management.

]]> If you did not receive a portal invite from the management office, please contact the office at 201-464-0883 or email the accounting department at accounting@cepmnj.com.  Please always check your spam or junk folders.  When registering for the online portal, the email address on file and the exact spelling of your first and last name must match the information in our software database for security purposes.  

The post How do I receive a login for the online portal? appeared first on City Edge Property Management.

]]> Is there a processing fee for online payments? https://www.cepmnj.com/faq-items/is-there-a-processing-fee-for-online-payments/ Thu, 19 Dec 2024 13:12:49 +0000 https://kineticknowledgedev.com/city/?post_type=avada_faq&p=1689 Currently, our software provider does not charge for re-occurring or one time ACH payments under $25,000.00.  Credit card transactions are subject to a 2.95% processing fee and debit card transactions are subject to flat fees of between $3.95 to $9.95 depending on the amount.   

The post Is there a processing fee for online payments? appeared first on City Edge Property Management.

]]> Currently, our software provider does not charge for re-occurring or one time ACH payments under $25,000.00.  Credit card transactions are subject to a 2.95% processing fee and debit card transactions are subject to flat fees of between $3.95 to $9.95 depending on the amount.   

The post Is there a processing fee for online payments? appeared first on City Edge Property Management.

]]> What do I do in an emergency? https://www.cepmnj.com/faq-items/what-do-i-do-in-an-emergency/ Wed, 18 Dec 2024 10:55:18 +0000 https://kineticknowledgedev.com/city/?post_type=avada_faq&p=1733 For a police, fire or medical emergency, please always call 911.  For a maintenance emergency, please call the main office at 201-464-0883.  When the office is closed, you will be automatically connected to the emergency answering service and your call will be dispatched to the appropriate party.   

The post What do I do in an emergency? appeared first on City Edge Property Management.

]]> For a police, fire or medical emergency, please always call 911.  For a maintenance emergency, please call the main office at 201-464-0883.  When the office is closed, you will be automatically connected to the emergency answering service and your call will be dispatched to the appropriate party.   

The post What do I do in an emergency? appeared first on City Edge Property Management.

]]> How do I submit routine maintenance requests? https://www.cepmnj.com/faq-items/how-do-i-submit-routine-maintenance-requests/ Tue, 17 Dec 2024 10:57:28 +0000 https://kineticknowledgedev.com/city/?post_type=avada_faq&p=1735 You can submit maintenance requests online through your registered portal or by contacting your community’s property manager via email or phone.   

The post How do I submit routine maintenance requests? appeared first on City Edge Property Management.

]]> You can submit maintenance requests online through your registered portal or by contacting your community’s property manager via email or phone.   

The post How do I submit routine maintenance requests? appeared first on City Edge Property Management.

]]> Who do I contact regarding questions about my maintenance payments? https://www.cepmnj.com/faq-items/who-do-i-contact-regarding-questions-about-my-maintenance-payments/ Mon, 16 Dec 2024 11:04:35 +0000 https://kineticknowledgedev.com/city/?post_type=avada_faq&p=1737 Please contact the accounting department by emailing accounting@cepmnj.com. 

The post Who do I contact regarding questions about my maintenance payments? appeared first on City Edge Property Management.

]]> Please contact the accounting department by emailing accounting@cepmnj.com. 

The post Who do I contact regarding questions about my maintenance payments? appeared first on City Edge Property Management.

]]> I received a letter from my mortgage company requesting updated insurance information from the homeowners association. What do I do? https://www.cepmnj.com/faq-items/i-received-a-letter-from-my-mortgage-company-requesting-updated-insurance-information-from-the-homeowners-association-what-do-i-do/ Sun, 15 Dec 2024 11:05:42 +0000 https://kineticknowledgedev.com/city/?post_type=avada_faq&p=1739 Please send a copy of the letter from your mortgage company to our office via email at info@cepmnj.com or via the portal so the request can be processed.  Typical turnaround time is 48-72 hours.   

The post I received a letter from my mortgage company requesting updated insurance information from the homeowners association. What do I do? appeared first on City Edge Property Management.

]]> Please send a copy of the letter from your mortgage company to our office via email at info@cepmnj.com or via the portal so the request can be processed.  Typical turnaround time is 48-72 hours.   

The post I received a letter from my mortgage company requesting updated insurance information from the homeowners association. What do I do? appeared first on City Edge Property Management.

]]> Where can I view my community’s governing documents, rules and regulations, rental policies, meeting minutes, etc? https://www.cepmnj.com/faq-items/where-can-i-view-my-communitys-governing-documents-rules-and-regulations-rental-policies-meeting-minutes-etc/ Sat, 14 Dec 2024 11:06:49 +0000 https://kineticknowledgedev.com/city/?post_type=avada_faq&p=1741 These documents can be viewed and accessible on the online portal.   

The post Where can I view my community’s governing documents, rules and regulations, rental policies, meeting minutes, etc? appeared first on City Edge Property Management.

]]> These documents can be viewed and accessible on the online portal.   

The post Where can I view my community’s governing documents, rules and regulations, rental policies, meeting minutes, etc? appeared first on City Edge Property Management.

]]>